We’ve updated our Terms and Conditions and Privacy Policy.

These changes impact our Privacy Policy, Cookie Policy and Professional Community Policies and are effective May 25, 2018. Anytime we make updates, we hope to make it easy for you to understand your choices and the control you have over your data held securely by Property Directors.

Here’s some of what’s new

We make it even easier to understand the data we have about you, how you can correct it and how you can ask us to stop using it. Our new settings give you more control over the information we send you, what you see and more transparency about the data shared with our partners. Refreshed community policies make sure Property Directors Costa del Sol, S.L. acts professionally in the use of social media channels to promote its products and services. Your privacy comes first in all of these updates. We now meet the high standard for data privacy introduced by the new European data protection law known as the General Data Protection Regulation (GDPR), which goes into effect in May 2018.

Privacy

Property Directors Costa del Sol, S.L. takes the issue of privacy seriously. We recognise that when you provide us with information about yourself or your business and that you are trusting us to act in a responsible manner and we are committed to making sure we earn that trust.

Our policy for how we use information that you provide us, or that we collect through your use of our website, is set forth below. Please note that by visiting our website, you are accepting the practices described in this notice.

What information we collect
If you communicate with us, or do business with us, this will result in us collecting personal data about  you (for example, we may collect the name, address, email, fax, telephone numbers of private and business contacts as applicable).

We also collect information provided if you fill in an Enquiry form, complete a survey, etc., which may include contact information that we decide to use for marketing purposes (please see ‘Marketing’ below).

 We do not normally collect sensitive personal data. In the event you provide us with any sensitive personal data, we will take extra care to ensure your rights are protected.

Third party sources. We sometimes collect additional information about actual or prospective customers from third party sources. Most of the time this won’t be personal data (for example, we might obtain information about a company’s business and performance), though on occasion we may receive personal data (such as a person’s work email or telephone number, or details of their role within a business).

Cookie Policy

When you visit our website, we collect information that helps us understand how people use our site so that we can continue to make it more useful and valuable over time. No information we collect in this way is directly or indirectly traceable back to a specific person. In addition to gathering basic usage information, we also collect information that helps us monitor network traffic and enables us to identify unauthorised or unusual activity on the site.

The specific information we collect via cookies includes:

Name of the domain and host from which you access the internet
Internet protocol address of the host server you are using
Name and version of your web browser
Date and time you access our website
Internet address of the site from which you linked to us, where applicable

Any information you provide to Property Directors Costa del Sol, S.L. over this website is maintained and accessible only by Property Directors Costa del Sol, S.L. We will not sell any information we collect nor will we share it with third party organisations unless required by applicable law or valid legal process.

How we use your information

We will never sell your personal data or share it with third parties who might use it for their own purposes.
We will only ever use your personal data with your consent, or to the extent necessary to:

Enter into, or perform, a contract with you.
Comply with a legal duty.
Remember your preferences e.g. if you ask not to receive marketing material, we will keep a record of this; or,
For our own (or a third party’s) lawful interests (such as marketing, internal record keeping, market research or to improve our products) provided your rights don’t override these.

We will only use your information for the purpose it was collected (or for similar/related purposes). For our clients, this includes using use personal data to the extent necessary to perform our contractual obligations (such as administering their transactions and providing them with related services).

Marketing

We aim to provide our clients with the very best experience as a full service real estate business. In this way we may use personal information (such as email addresses) to market and promote our services to clients in conjunction with other industry related businesses such as, Banks, Mortgage brokers, Lawyers and Currency exchange specialists. You can choose to ‘opt out’ of Property Directors Costa del Sol, S.L. marketing communications by clicking the ‘unsubscribe’ link at the bottom of our emails. If you wish to enquire about or alter your contact details or preferences you can contact the Administrator at Property Directors Costa del Sol, S.L. by email at: info@propertydirectors.com

Social Media Features

Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or functions that operate on our site such as Email a Friend. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features.  Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

Information for email recipients

This policy primarily covers how we use data relating to our customers, prospects, website visitors and people who interact with or do business with us. In these cases we will be the “data controller” for the purposes of data protection law.

How long do we hold your personal information?

We will continue to store limited information about the client (including transaction records) for up to 6 years for accounting, record keeping and administrative purposes, after which all data will be removed. If we consider there is a need to store records for longer (for example, the transaction has been the subject of a dispute or claim) then we will retain the data for as long as is necessary.

We may store logs of addresses we have sent email to for up to 12 months after that for the purposes of compliance and system monitoring.

Complaints/spam

We use web-based marketing applications which help companies manage and execute permission-based, multi-channel marketing campaigns. We do not send unsolicited ‘spam’ emails and our view is that ‘spam’ (unsolicited commercial email) has a negative impact on the Internet and those who use it and is a waste of time and resources.

If you have a received an email or other communication sent by us or one of our affiliates that you believe is spam or in violation of our acceptable use policies, please contact the Administrator at Property Directors Costa del Sol, S.L. by email at: info@propertydirectors.com

Security

We employ a variety of technical and organizational measures to keep personal data safe and to prevent unauthorized access to, or use or disclosure of it. We take our obligations seriously and uphold leading security practices.

Your rights

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which (for individuals) are as follows:

  • the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of it (this is known as a subject access request);
  • the right to have inaccurate data rectified; and
  • the right to object to your data being used for marketing or profiling.

If you would like further information on your rights or wish to exercise them, please write to: The Data Protection Officer, the Administrator at Property Directors Costa del Sol, S.L. by email at: info@propertydirectors.com, Calle Juan Sebastian Bach 13, Alhaurín de la Torre, C.P. 29130, Málaga or email at: info@propertydirectors.com

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so. If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact The Spanish Data Protection Agency ("SDPA"), which oversees data protection compliance in Spain. Details of how to do this can be found at: http://www.agpd.es.

Links to other websites

Our website may contain links to other websites. We do not control those other sites and we cannot be responsible for the content of those sites or for the protection of any information you provide to other sites (which are not governed by this privacy policy). We accept no responsibility or liability for such other websites. You should exercise caution when entering personal information online and look at the privacy statement applicable to the website in question.

Changes to this statement

Our privacy policy may be updated from time to time and the latest version will always appear on the Property Directors website.

Compliance

Compliant with Decree 218/2005 & EU Personal Data Protection laws in Spain (LOPD).
Compliant with European Parliament legislation, General Data Protection Regulation 2016/679 (GDPR), in effect from May 25, 2018

Property Directors Costa del Sol, S.L. - Company Registration in Spain, Number: NIF: B93632966